FAQs

Should I leave a key to my cleaner?

Yes, you are welcome to give the cleaner a key. A lot of our clients are not at home when their cleaner comes and therefore prefer to give the cleaner a key due to convenience. With our stringent recruitment process, you can have peace of mind in doing so.

Do I have to sign a cleaning contract?

No, there is no contract for booking a cleaning service.

Can my pet stay inside during cleaning?

We definitely want your pets to be as happy as you are when the cleaner comes to do your cleaning so it is between you and your cleaner to decide on the best option.

Should I get a cleaner while on holiday?

We live for holidays and yes, it’s an ideal time to get a cleaner in while you’re away. Nothing can put an end to those pleasant holiday memories like a messy home to return to.

What if I need to change my scheduled cleaning?

Please contact us through email or phone. Our email address is famocleaning2019@gmail.com. The phone number is 0477223876.

How do I pay for the service?

By cash, bank transfer or credit card at the end of each service. For a once-off service, we also have the option to pay by card, and our preferred method is cash or card.

Do I need to be home during the cleaning?

No, but it is important to arrange a meeting with your cleaner to discuss your needs prior to the service starting. Our cleaners provide the best service when they completely understand your cleaning requirements and how to use your equipment. We find that an initial meeting will help make both you and your cleaner happy. If you are not going to be home during your house cleaning, you will, however, need to arrange access to your home with your cleaner.